Your Online Business Reputation Management System
The system works quit simply by allowing a customer to enter a comment and rate your business between 0 – 5 stars in regards to their experience. Customers can either use their smart phone at your location by scanning the QR Code from a tabletop tent card, a handout you provide with your bill or at checkout.
As the owner of your business do you want to know what your customers are saying about you?
Dissatisfied customers – The old saying is true - “a happy customer will tell a few friends but a dissatisfied customer will tell everyone!!”
A few reasons you may want to know what people are saying:
- Find out how your staff is treating customers when your not around.
- There may be issues that you are not aware of and need to correct.
- Have the chance to turn an angry customer into a happy one.
- Knowing what customers are thinking about your business in general.
Using the system is easy for you and your customers.
Place a table tent on tables in your restaurant, waiting room or lobby, your customers can scan the QR Code and leave feedback before leaving your business.
You can also use a flier that can be inserted with your bill or given to the customer to take with them. You can email your current or newest customers directly asking for feedback, add it to your newsletter or direct mail your current customers using a postcard.
A satisfied customer – This is our best type of customer they were happy with your services and would not mind telling someone that they would recommend you.
The System is just what it’s name implies a reputation managing system, that can catch that bad review and give you a chance to correct it before it is posted for the world to see on the internet. As well as a way to get good reviews posted to the internet and customers to like your Facebook business page more often. By capturing this feedback you can respond differently to a rating of 0 to 2 stars and send a different email to a rating of 3 to 5 stars.
We offer two versions to choose from:
Manual Response - Your customers feedback is captured and stored in a database. You choose the time to send out your email response by logging into the system viewing the feedback then deciding to send the appropriate response email out.
Automatic Response - Once a customer uses the system to leave you positive feedback a predefined email is sent to them immediately.
The system is hosted on our server.
What Google Says:
“Your online identity is determined not only by what you post, but also by what others post about you — whether a mention in a blog post, a photo tag or a reply to a public status update,” - Google
In A Nutshell
Your online business reputation is made up of everything about your business that exists throughout the internet online.
Other Services Offered
- Website Design
- Search Engine Optimization
- Online Reputation Management
- Mobile Website
- Text Message Marketing
- Website Design